Customers have the possibility to make all their orders from the website: www.colettesantander.com
Each client declares with full capacity to use credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through COLETTE SANTANDER.
By clicking on the "Pay" button during the purchase process, the member declares to fully and unreservedly accept all of these General Conditions of Sale.
The data registered by COLETTE SANTANDER constitute the proof of the transactions made between COLETTE SANTANDER and the members of its Private Community. COLETTE SANTANDER will confirm your order by sending an email.
The contractual information is presented in Spanish and will be confirmed at the latest at the time of delivery.
All taxes are included in the prices of our products, but do not include transport costs.
The minimum purchase is € 10 (without considering shipping or other expenses).
COLETTE SANTANDER reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in force at the time of registration of orders (subject to availability of the product), except for typographical errors manifest.
The products remain the property of the supplier until such time as the full payment of the price has occurred.
COLETTE SANTANDER reserves the right to refuse an order from any member with whom it has a litigation.
COLETTE SANTANDER will do everything possible to please all its customers in the demand for the products.
In case of unavailability of the product after the order has been placed, the client will be informed by email of the cancellation of the order.
As a result of this demand, the speed of the return in the customer's bank account will depend on the type of bank card and the conditions of each bank. These deadlines are again specified in the "Delivery" clause.
For your safety COLETTE SANTANDER has relied on the payment system by credit card to a payment gateway.
The bank details entered are encrypted and transmitted securely to the bank's servers and, subsequently, they are verified with the issuing bank to avoid possible fraud and abuse.
This data entry procedure is guaranteed by SSL encryption technology (Secure Socker Layer) -128 bits, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access via Internet to this relative information to the bank details entered by the customer.
Only the Bank has access to the banking data linked to these means of payment, so that COLETTE SANTANDER does not know or record this information during the payment transaction.
All products sold may be returned for 7 days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade Law.
Previously, the client must indicate his intention by email. COLETTE SANTANDER will answer by means of another email specifying the precise instructions for the return of the product.
The return costs will be borne by the customer.
The refund in the customer's account as a result of this return, will be made within 7 days from the receipt of the goods by COLETTE SANTANDER.
The return can not take place in any case if the products supplied were manifestly object of use.
The products must be returned properly protected, in their original packaging, in a perfect condition (not damaged or soiled by the customer) with all accessories, instructions and documentation. They will be sent to the place specified by COLETTE SANTANDER in the precise instructions for the return of the product sent by email.
In the event that the return is not accepted by the supplier because it is understood that the product whose return was intended to have been used, these products will remain in the distribution warehouse to be picked up by the customer, for a period not exceeding thirty days from your return
Neither can the packages be returned in which there is no attached element that allows the sender to be identified (order number, name, address, ...).
The expenses and risks linked to the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition.
Through COLETTE SANTANDER you can make refunds of the purchased products for the amount of them. Once the returned products have been received, COLETTE SANTANDER will verify that they are in good condition and will proceed to issue a voucher for the amount of the purchase that will be sent to the customer through their email.
Anyone who returns your product will receive an email informing you of the amount of your refund.
The guarantees and after-sales services will be governed by Royal Legislative Decree 1/2007 of November 16, which approves the text of the General Law for the Defense of Consumers and Users. According to this norm, the seller is obliged to deliver to the consumer and user products that are in accordance with the contract, responding to him of any lack of conformity. The consumer and user has the right to repair the product, its replacement, the price reduction or the termination of the contract.
COLETTE SANTANDER could not be considered responsible for the breach of the contract concluded in the event of stock rupture or unavailability of the product, force majeure, disturbance or total or partial strike, in particular, postal services and means of transport and / or communications, flooding or fire In case of litigation, the member will be directed by priority to COLETTE SANTANDER to obtain a friendly solution.
The Courts of Madrid are the only competent ones. The present general sales conditions will be interpreted in Spanish and will be carried out in accordance with Spanish law. Any disagreement that could arise due to its validity, interpretation or execution will be submitted to the Courts of Madrid, to which expressly exclusive attribution of competence is made.
COLETTE SANTANDER reserves the right to modify the general conditions of sale without prior notice, may change, delete or add both the content and services provided through it as the way they appear presented or located on their servers.
These changes must be accepted by the User each time a purchase is made through the COLETTE SANTANDER page.
The members of the "Community of ZONA COOLTO" that do not agree with the modifications of the general conditions, must notify it and, from the date on which the new version will come into force, they must stop using the COLETTE SANTANDER services. In the event of any of the terms of the general conditions were illegal or unenforceable, will be null and void and applying what was agreed by the parties and failing that set out in the Spanish Civil Code.